Privacy Policy
KAITSNET IT SOLUTIONS Pty Ltd ("KAITSNET", "we", "our", or "us") respects your privacy and is committed to protecting personal information collected through our website and related services.
1. Information We Collect
- Contact details you submit in forms, such as name, email address, phone number, and company name.
- Service inquiry details and message content provided through contact or download forms.
- Technical data such as IP address, browser type, and device information collected for security and analytics.
- Download activity and support-related interactions where applicable.
2. How We Use Your Information
- To respond to inquiries, provide quotations, and deliver services.
- To process software download requests and customer support.
- To improve website performance, user experience, and service quality.
- To maintain security, prevent abuse, and comply with legal obligations.
3. Legal Basis for Processing
Where applicable, we process personal information based on consent, contract performance, legitimate business interests, and legal obligations, including obligations under South African data protection requirements such as POPIA.
4. Information Sharing
We do not sell your personal data. We may share information with trusted service providers (such as hosting, analytics, or email delivery providers) only where required to operate our services and subject to confidentiality and security controls.
5. Data Retention
We retain personal information only as long as necessary for business, legal, support, and security purposes. Retention periods may vary based on the service requested and legal requirements.
6. Data Security
We apply reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, and disclosure. No internet-based transmission is completely secure, and users should also take reasonable precautions.
7. Your Rights
Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your personal information, and may object to certain processing. You may also withdraw consent where processing relies on consent.
8. Cookies and Analytics
We may use cookies and similar technologies to support site functionality, measure usage, and improve performance. You can manage cookies through your browser settings.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of external websites and recommend reviewing their policies separately.
10. Contact Us
For privacy-related requests or questions, contact us at support@kaitsnet.co.za or via our Contact page.
11. Policy Updates
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last updated" date.
See also our Terms & Conditions.